Health Resources

Rice strongly encourages all students and employees to stay up-to-date on the latest information about the Coronavirus disease (COVID-19) through the Center for Disease Control (CDC). This is a rapidly evolving situation and CDC will provide updated information and guidance as it becomes available.

Rice will not release personal information about any students or Rice community members who are being monitored or tested for novel coronavirus, including their location. Should any Rice community member be diagnosed with the novel coronavirus, the relevant local health department and Rice would initiate appropriate protocols to protect the health of anyone deemed to be at risk.

Health Services Available

Contact health resources on campus for additional care. Rice University Student Health Services is located in the Rich Health and Wellness Center next to the Brown Magister's House near Entrance 27B on Sunset Boulevard. The service is open Monday through Friday from 8 a.m. to 5 p.m. To make an appointment, call 713-348-4966.The Center is open and they are taking appointments. However, students must CALL ahead and speak to a nurse or Doctor who will triage them and decide whether or not the student needs to come in and what level of care is needed to treat the student.

It is important to understand that students are not being turned away for care, but that they are receiving care in a different way than they are accustomed to and this is at the recommendation of the Centers for Disease Control. The CDC has asked that health centers limit the amount of walk-in appointments to prevent the spread of the virus, especially in cases of respiratory illness, including ear, nose, and throat. These measures are also being utilized by doctor’s offices and hospitals around the city as well. Primary care physicians are urging patients to call first and to do phone consults. Student Health Services are following these best practice guidelines.

Students may also be asked to utilize virtual care which is available to students in a variety of ways-please see below.

Currently, they do not have testing kits for the novel coronavirus. There are specific kits and we have not been given to us as of yet. There are likely to be more testing options provided by the city of Houston later this week, which will provide students with more information about when we have the location information If the office is closed, you can find a list of nearby urgent-care centers on the website. Cold packs and thermometers are available at the front desk with no appointment.

Rice EMS Information

Rice EMS is always available for on campus emergencies, 24 hours a day. The phone number is 713-348-6000. Students who need EMS should also be communicating to dispatch when they call that they are experiencing respiratory or fever symptoms so that the EMT's can protect themselves.

Teladoc 24/7

For students on the Rice University students health plan, Aetna provides Teladoc, a mobile app that allows them to schedule a virtual appointment with a physician who will call or video consult with them within 20 minutes of their initial request.

Virtual visits may be obtained for Aetna Student Health www.Teledoc.com/Aetna or 1-855-835-2362

Virtual visits may also be obtained thru Houston Methodist at https://www.houstonmethodist.org/virtual-urgent-care/

or Memorial Hermann http://www.memorialhermann.org/virtual-care/instant-care-options/

Aetna Informed Health Line 24/7

Students with Aetna can call their nurse line at 1-888-556-1555.

Other insurance providers 24/7

If a student does not have Aetna, most insurance plans have nurse lines that can be found on the providers website or by calling the help line number on the back of their insurance card.

  • Blue Cross Blue Shield: 1-800-581-0368
  • Memorial Hermann: 713-338-7979
  • United Healthcare: 866-705-9767
Methodist Virtual Urgent Care 24/7

Methodist Hospital, which is next to Rice and located in the Texas Medical Center, is now offering urgent care visits virtually. This allows students seeking non-emergency medical care to stay in the comfort of their own room: https://www.houstonmethodist.org/virtual-urgent-care/.

For more information on these and other services, please contact Rice University's Student Health Services website.

It is also important to know that the Wellbeing and Counseling and SAFE office services also continue to be available to students. Students should refrain from walking into these offices if they are experiencing illness. Every effort to have teletherapy and services is being made should a student not be able to meet in person. Please call 713-348-3311. You can also find more information on the wellbeing.rice.edu website.

Mental Health Services

We understand that some community members are concerned about the virus and feeling anxiety. If students would like to talk with someone, support is available to students through campus mental health services by calling the Wellbeing and Counseling Center at 713-348-3311.

Employees may contact a UT-EAP Consultant at 713-500-3327, 24 hours a day, 7 days a week.

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