Frequently Asked Testing Questions
Q: How do I interpret my results?
A: Methodist (now in Abercrombie) results will be received through the Methodist Hospital system which uses MyChart, please see MyChart examples. If you went to Baylor Genetics at the East Gym, your results will come from Baylor Genetics (see screenshots below).
Q: I did not receive my results or I’m having trouble getting into my results email what should I do?
A: Please check Proofpoint spam filter to see if your results email captured there
- If you tested with Methodist:
- If you haven’t used this service yet, please choose “new user” to get started
- Call: 832-667-5694
- Press 1 for help with MyChart
- Methodist: MyChart Results Information
- If you tested with Baylor (East Gym):
- If you Tested at the Roost - LAMP Testing
- email: firstname.lastname@example.org
Q. I received an email with my test results but I cannot access them. What do I do?
A: Here are the instructions to open your test results:
- In your email, you should have received instructions to save the attachment
- Open the attachment
- When the website pops up, click use one-time passcode
- At the bottom of this screen, it will say "get another one-time passcode" click that and do not close the window
- Go to your email to receive the passcode
- Go back to the open window, enter the passcode and your results appear
Q: If I receive a positive result what should I do?
A: Your first step, if you have not already done so, is to complete the Rice Health Report form:
Once this form is complete, someone from Crisis management will contact you.
Employees, please contact your primary care physician for an appointment immediately. Employees who are positive should not come to work. Please notify your supervisor of your work absence.
Q: If I tested positive at a Rice location, but I'm asymptomatic, how soon can I be retested?
A: Individuals remaining asymptomatic for seven days after a positive PCR test may discuss additional testing with their contact tracer. The additional testing would include two PCR tests and would not end isolation early.
Q: How do I schedule a test?
A: The university has different testing partners that manage the different testing locations. Baylor Genetics runs the East Gym location ( Monday through Friday from 8:00 am until 5:00 pm, daily lunch break closure noon until 12:30 pm). Baylor Genetics testing site is a self-administered swab. Methodist operates the Abercrombie C113 location (Monday through Friday from 8:00 am until 4:00 pm, daily lunch break closure from noon until 12:30 pm). Methodist gathers patient information on-site and Methodist staff administers these tests. The university has also partnered with Rice University professor Dr. Rebecca Richards-Kortum on LAMP tests which will begin during the spring. The LAMP test is run on a saliva sample.
Q: Can I schedule a test today?
A: Tests must be scheduled at least 24 hours in advance.
Q: What do I do if my roommate, family member, a staff member has tested positive? Can I just schedule a test?
A: If someone in your sphere has tested positive, please fill out the Health Reporting Form and talk through what to do with a member of the Rice Contact Tracing Team.
Q: What is a QR Code and how do I get it to have for my test?
A: A QR code is a scalable matrix barcode that contains data, such as a link to a website address or, in this case, information related to your testing appointment. You need to bring a printed or electronic version of your QR code to your appointment. Please access this in the schedule a test page: https://veoci.com/v/p/dashboard/jnmraf9eqg also found on https://coronavirus.rice.edu/testing-resources
Q: Can I just walk in and use the QR code from my missed appointment yesterday?
A: No, your appointment is specific to a particular day, and missed information from the previous day will not work. It is important to be very intentional when scheduling appointments that align with your schedule. If you know you cannot make an appointment please use the schedule a test page to change or cancel your appointment. If you missed an appointment please schedule a new one, your missed information will no longer be valid. Please access this in the schedule a test page: https://veoci.com/v/p/dashboard/jnmraf9eqg also found on https://coronavirus.rice.edu/testing-resources
Q: The system won’t allow me to cancel or reschedule my test for today or tomorrow?
A: The system will not allow you to cancel or reschedule same day appointments. If wishing to cancel or reschedule you will need to do so more than 24-hours prior to your appointment. It is important to be very intentional when scheduling appointments that align with your schedule. If you are within the 24 hour window and cannot change your appointment please just schedule a new appointment.
Q: Can I provide test results from an outside organization?
A: All active students, staff, and faculty must be tested at Rice. Exception: those testing with Methodist and receiving results via MyChart
Q: When traveling, how can I get additional information added to my test results for Visa or other purposes?
A: Please contact their testing site contact. Testing partners have been very helpful in getting additional information added for these circumstances.
Q. Can my spouse, partner, child get a covid test with me?
A: At this time tests are only available for active Rice University faculty, staff and students.
Q. What should I bring to my test?
A: You should bring a copy of your appointment printed or electronically that has your QR Code on it. A Government issued ID, along with your Rice University ID card. If you have not received your Rice ID please be sure to note your Rice netID.
Q. I am running late to my test, can I still go?
A: If you are running just a few minutes late the testing center should not have a problem fitting you in, as you have a 15-minute window. However, you are requested to be on time for your test as there are numerous tests scheduled throughout the day in 15 minute increments.